Project size: 392 units
Materials: Softwood stairs with oak handrail and caps
Horsham: Cala Homes
The challenge
For a premium housebuilder like Cala Homes, managing staircase supply across a 392-unit development demanded a reliable staircase partner who could deliver consistency at scale.Â
The Horsham development represented a significant undertaking. With nearly 400 units to complete, any supplier failure would impact delivery schedules and compromise the quality standards Cala Homes is known for. The requirement was clear: a staircase supplier who could deliver quality, reliability, and a streamlined service from initial call-off through to final fitting.Â
Our solution
Multi-Turn delivered exactly what Cala Homes needed: a slick, streamlined service that managed the entire supply chain efficiently.Â
As the project lead explains: “From call off, to service, to fitting, really easy, slick, streamlined service.” Â
The Multi-Turn ApproachÂ
This wasn’t just about supplying staircases. It was about creating an operational system that worked seamlessly:Â
- Call-off efficiency – Simple, responsive ordering processÂ
- Service excellence – Consistent communication and support throughoutÂ
- Fitting coordination – Smooth handover and installation processÂ
- Quality assurance – Every staircase delivered to Cala’s premium standardsÂ
For a 392-unit development, this level of operational streamlining is critical. Site managers need to trust that the entire process – from initial order through final fitting – will run smoothly without complications or delays.Â
The result
The testimonial speaks to genuine operational success. The combination of “easy,” “slick,” “streamlined” reflects more than satisfaction; it reflects a partnership that removed friction from a complex logistical operation.Â
For Cala Homes, a premium housebuilder committed to “exceptional design, meticulous craftsmanship, and outstanding value,” working with a reliable staircase partner who delivers this level of service consistency across a 392-unit development is essential to maintaining their reputation and delivery commitments.Â
Multi-Turn proved they could scale without compromise – delivering the quality craftsmanship staircases and operational reliability that a builder of Cala’s standing requires. This is what staircase solutions for homebuilders should deliver: not just products, but partnership that makes large-scale delivery seamless.Â
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