Horsham: Cala Homes

Project size: 392 units
Materials: Softwood stairs with oak handrail and caps

The challenge


For a premium housebuilder like Cala Homes, managing staircase supply across a 392-unit development demanded a reliable staircase partner who could deliver consistency at scale. 

The Horsham development represented a significant undertaking. With nearly 400 units to complete, any supplier failure would impact delivery schedules and compromise the quality standards Cala Homes is known for. The requirement was clear: a staircase supplier who could deliver quality, reliability, and a streamlined service from initial call-off through to final fitting. 

Our solution


Multi-Turn delivered exactly what Cala Homes needed: a slick, streamlined service that managed the entire supply chain efficiently. 
As the project lead explains: “From call off, to service, to fitting, really easy, slick, streamlined service.”  

The Multi-Turn Approach 
This wasn’t just about supplying staircases. It was about creating an operational system that worked seamlessly: 

  • Call-off efficiency – Simple, responsive ordering process 
  • Service excellence – Consistent communication and support throughout 
  • Fitting coordination – Smooth handover and installation process 
  • Quality assurance – Every staircase delivered to Cala’s premium standards 

For a 392-unit development, this level of operational streamlining is critical. Site managers need to trust that the entire process – from initial order through final fitting – will run smoothly without complications or delays. 

The result


The testimonial speaks to genuine operational success. The combination of “easy,” “slick,” “streamlined” reflects more than satisfaction; it reflects a partnership that removed friction from a complex logistical operation. 

For Cala Homes, a premium housebuilder committed to “exceptional design, meticulous craftsmanship, and outstanding value,” working with a reliable staircase partner who delivers this level of service consistency across a 392-unit development is essential to maintaining their reputation and delivery commitments. 

Multi-Turn proved they could scale without compromise – delivering the quality craftsmanship staircases and operational reliability that a builder of Cala’s standing requires. This is what staircase solutions for homebuilders should deliver: not just products, but partnership that makes large-scale delivery seamless. 

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