Project size: 240 plots
Materials: Softwood stairs with oak handrail and capping
Wimborne: Cala Homes
The challenge
Cala Homes, an established housebuilder, faced a significant challenge on their Wimborne development: delivering staircases consistently across a substantial 240-plot site. The scale alone presented complexity, but there was another critical issue – their existing staircase supplier was underperforming. As Peter Finch, Project Manager for the Wimborne development, reflects:
“Prior to using Multi-Turn, we had a company we were using which were pretty poor to be fair.”
For a development of this scale, poor staircase supply creates numerous problems: delays, quality inconsistencies, and project setbacks. Cala Homes needed a partner who could not only handle the volume, but fundamentally change their experience – delivering reliability, quality, and professional support across hundreds of units.
Our solution
Multi-Turn’s approach centred on their Staircase Success package – a service specifically designed to address the complexities of large-scale housebuilding. Rather than treating Cala Homes as a transactional supplier relationship, Multi-Turn demonstrated they could deliver across multiple fronts: product excellence, consistent communication, and genuine partnership.
The shift was immediate and tangible. Peter Finch notes: “Multi-Turn… have literally, excuse the pun, turned things around.” What changed wasn’t just the product – it was the entire experience. “The product is fantastic. It’s a very good standard of material.” he explains. But crucially, it was paired with professional support:
“The experience we get back from the office, the feedback is always great. A very professional company.”
This combination – quality materials, responsive communication, and professional expertise – created the foundation for a supplier relationship that could handle the demands of a 240-plot development without compromise.
The result
The impact has been significant and sustained. Having worked with Cala Homes for several years, this Wimborne project has proven the long-term value of the partnership. Peter Finch is absolute in his endorsement: “I would certainly recommend them to any of my colleagues. And we will continue to use Multi-Turn.”
This recommendation carries weight being grounded in real experience. Multi-Turn didn’t just replace an underperforming supplier – they became the trusted partner Cala Homes now relies on. What began as solving an immediate problem has evolved into an established partnership built on proven delivery, quality products, and the professional support that keeps large-scale developments on track.
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