Did you know that the key to the lasting success of your staircase project lies in the after-sales support from your staircase supplier?
At Multi-Turn, our commitment to the success of your staircase installations in every one of your projects is shown through our after-sales support that extends far beyond the point of sale and delivery.
Find out how this customer-focused approach can provide you with the assurance of success in every project.
After-Sales Service: A Commitment to Excellence
After the initial sale, what truly sets a staircase supplier apart is their dedication to after-sales service. Our commitment to customer satisfaction doesn't end with the sale.
Multi-Turn, you’ll find more than just staircases – we establish and build partnership relationships with our customers, focused on making every project a success.
Ongoing Support Beyond Delivery
To ensure a successful staircase installation, our Staircase Success service doesn't end with a simple drop-off. Whether you have any questions on-site or need guidance during installation, rest assured you'll receive ongoing support. Be confident that a dedicated team will stand by your side every step of the way, aiming to foster enduring relationships and ensure the lasting success of your staircase project.
Treating Customers as Valued Clients
As a family-owned and operated business, our core values are firmly grounded in the belief that customers are more than just transactions or a number on a spreadsheet – you are a valued partner. The customer-focused approach means you will never get a cold shoulder from us. Count on our responsive, problem-solving mindset, and rest assured that help will always be at your fingertips right when you need it.
Personal Support and Expert Advice
You won’t find one-size-fits-all staircase solutions here because every project comes with its own set of unique needs and challenges.
Personalised support and tailored advice are essential if you're looking for a staircase solution that aligns perfectly with your project's financial goals, time constraints, and architectural limitations.
Our Staircase Success service offers bespoke staircase design and expert advice on installation methods to ensure consistently successful and efficient installations of each of your staircases.
“Having used another company for 15 years I decided to use or give another company the opportunity to supply my stairs. Having now used Multi-Turn I would not use anyone else. They are excellent. From drawings to manufacturing and quality and finish of staircase is first class. The aftersales is excellent as well. Any problems they sort without no fuss and quickly. I would also advise the site measuring they offer, as then no problems at all!
I would recommend them to anyone who is thinking of having new stairs. “
Experience Dedicated Support Throughout Your Staircase Project With Multi-Turn
Have you had previous experience of:
► Delays on site due to late deliveries or long lead times?
► Low-quality stairs prolonging installation time on site?
► Stairs delivered to incorrect dimensions as no site visit was carried out?
The Staircase Success service offered by Multi-Turn will support you through every step of your staircase project. It starts by understanding what success looks like for you, for each project. We then recommend the whole product, design and service package that focuses on making your project the success it deserves to be.
Enjoy peace of mind knowing that your staircase installation results in a successful outcome each and every time by collaborating with a trusted supplier. With accurate measurements, tailored advice and technical support throughout your project, you’re set to achieve a seamless staircase installation that you can ensure will fit the first time.
Experience firsthand the transformative impact that exceptional after-sales service can have on your projects now. Ready to take the next step? Book a consultation with one of our staircase specialists today and discover how we can help with your projects.