We want to make your experience an enjoyable one! That’s why we’ve put together a list of some of our most commonly asked questions to share everything you should know about your staircase.

If you would like more information or have any questions about something we haven't covered, please get in touch and a member of the team will be happy to help. 

How do I get a price for my project?

Simply contact us by phone, email or via our website. You can talk to us about your requirements or send us plans, drawings or photos.

Do Multi-Turn have a showroom I can visit?

Yes! Our showroom and workshop are based in the glorious Hampshire countryside, just outside Winchester. We welcome visitors any time. Open Mon-Fri, 7am-5pm.

All our stairs are made completely bespoke, but we have plenty of style options and a range of components to showcase to give you a little inspiration.

Why do I need a staircase specialist?

As your specialist manufacturer, you can rest assured knowing your staircase is in safe hands. We have over 30 years’ experience creating bespoke staircases and offer a completely tailor-made solution for your exact requirements.

If you choose Multi-Turn as your staircase specialist, you will not be expected to handle the pressure of taking measurements and creating a design that conforms to building regulations when working with us. We take full responsibility of the entire process, ensuring your stairs will fit first time. No fuss, no hassle.

Why should I choose a timber staircase?

It is no surprise that we have a soft spot for timber, but we have good reason to do so! Its durability makes it perfect for heavy-duty structures that will stand the test of time whilst its flexibility means we are able to create a truly bespoke and spectacular feature. Timber is also a brilliant and natural renewable resource.

Do not forget, you can easily combine materials such as metal and glass into your design too. What is not to love?

Can Multi-Turn come out to measure for my stairs?

After a quote has been accepted, we carry out a site survey as standard with every staircase we produce, regardless of whether you have already provided us with plans or measurements. This means we can take responsibility for the measurements and your stairs will fit first time and meet building regulations.

What timbers can I have my stairs made from?

We have a range of common timbers that we use to manufacture our stairs or components with. You can view them here.

In addition, we can source many other commercially available timbers. Get in touch with us to discuss your options.

What configurations can I choose from?

As our stairs are completely bespoke, we can tailor your design to meet your requirements. However, we do offer plenty of standard configurations from straight to flat half landings to help give you an idea of what style will suit your space. Head over to our configurations page to see them all with examples.

Do Multi-Turn build under-stair solutions?

We can supply all manner of machined timber, parts, trims etc. for your carpenters to create a bespoke under-stair solution on-site. Click here for some inspiration of what to do with the space under your stairs.

Can I have my stairs installed by Multi-Turn?

We do not offer a fitting service but do dry assemble all our stairs prior to delivery, to make it even easier for a qualified joiner to fit them first time.

How long will it take to fit my stairs?

There are many factors that can affect how long it will take, but a typical softwood staircase can generally be erected in a day, with another day or two to fit the spindles and finish off the carpentry. However, this will ultimately depend on how much landing balustrade there is and what restrictions are on site, including other tradesmen, as the hallway can be a busy place!

What would Multi-Turn recommend to finish my stairs?

We would suggest you speak to a professional about you particular project, but one solution is Osmo hardwax Polyx-Oil. Ask your Account Manager for any further recommendations.

What we have found does help, however; is requesting your stairs to be delivered with a factory applied basecoat that helps to protect them from the mess on-site and shortens the time required for finishing them.

Can I have my existing stair parts design-matched?

Yes! Our team have developed multiple specialisms in wood turning, twisting, fluting and dowelling, allowing us to both match existing components and create new and unique designs.

Can I order standard stair parts online?

We have over 15,000 stair parts stocked in our online shop at exclusive prices. From spindles to treads, you’ll be able to find what you need to help you build or refurbish your stairs.

Order before midday and get next day delivery. Orders over £150 get delivery FREE!

Why do my stairs squeak?

Typically, most stairs begin to squeak or creak because the glue blocks were not properly fixed in the first place. As a result of shrinkage of the timber treads over time (or even through miss-use on occasion), these can become loose and start to rub against the top of the riser which causes the noise.

This is most common on winder treads which are assembled on-site and are often not secured properly, or when the stairs are walked on at a busy site environment before the glue has gone off. This can normally be rectified by replacing the little glue blocks between the tread and the riser, using plenty of glue and fixing them in place while the glue goes off.

This is one of the main reasons we use exceptionally long glue blocks as standard; they give more adhesion and reduce the chances of any squeaks happening in the first place.

If the back of the stairs cannot be accessed, you may be able to stop the squeaking by applying some glue at the front of the riser where it goes into the groove under the tread and/or by putting some screws down through the top of the tread into the riser – but this needs doing with careful precision to make sure the riser isn’t damaged in the process.

How can I protect my stairs during construction projects?

We offer a comprehensive solution to protect your staircase prior to and following delivery. Our Bronze, Silver and Platinum Protection packages help to shield your stairs from scratches, knocks and spills. We also offer a priming and sealing option to reduce the risk of moisture saturation prior to final coatings.

What's the best way to clean my stairs?

To help keep the wood on your stairs in good condition, you should vacuum or sweep them regularly to remove any dirt and dust. Any water or spills should be cleaned straight away, as standing liquid can penetrate and even remove the timber finish which can leave noticeable water spots.

If you have any glass elements, avoid paper-based materials that will leave you with streaks. Instead, opt for a clean cotton cloth and a good quality glass cleaner.

Find out more about how to look after your stairs.


Talk to one of our expert team or send us your plans for a no obligation quote.

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Hazeley Road



Hampshire SO21 1QA