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7 Questions You Should Ask Your Staircase Supplier

Selecting a trustworthy staircase supplier is a decision that can make or break your project's success. With so much at stake, it's important to ensure that you choose a supplier you can rely on.


Before you make the decision, there are 7 questions you need to ask to determine if a supplier is the right partner for your project. By asking the right questions, you're setting the stage for a successful outcome.


Question 1: What types of staircase designs do you offer?


This question is of utmost importance as it allows you to assess the supplier's range of options and expertise in catering to diverse design preferences.


A reputable supplier should understand the significance of providing a wide variety of staircase designs to accommodate different architectural styles and aesthetics. Whether it’s practical and elegant softwood staircases, timeless mixed timber stairs, or bespoke high-quality hardwood stairs, you should be able to choose from a range of versatile solutions.


Furthermore, other optional design elements also demonstrate the supplier’s ability to create customised staircase that perfectly complements your space and aesthetic vision. You should find design options such as glass balustrades, open riser design, continuous handrails, cut strings, or bottom step features, etc.



Question 2: Can you provide references or examples of your previous work?


Asking a staircase supplier for references allows you to gauge the supplier's level of experience, craftsmanship, and quality of their finished products.



timber staircases uk


By examining their previous work like successful case studies, or even visiting their showroom, you can get a firsthand look at the design and building capabilities of the supplier. It gives you the opportunity to assess their versatility in handling various architectural styles and materials.


Question 3: What materials does the manufacturer use for staircase construction?


The supplier’s choice of materials says a lot about the overall quality and durability of their staircases. Different types of timbers possess distinct characteristics and varying suitability for specific applications. Be sure to check with your manufacturer if they utilise high-quality and durable materials that align with your preferences and project requirements.

Whether you favour hardwood, softwood, glass, or a combination of materials, having a clear understanding of the supplier's material options always helps empower you to make an informed decision.


Knowing if the materials are sustainably and responsibly sourced (FSC-certified ) also provides you insights into the supplier’s commitment to ethical practices and environmental consciousness. Understanding the supplier's approach to material sourcing can give you peace of mind knowing that the supplier shares your project values and contributes to a greener future.



Question 4: Do you offer bespoke stairs and customisation services?


Every space has unique requirements and design preferences, and having the ability to customise the staircase is vital in creating a perfect fit.


Make sure the supplier and manufacturer offer customised service such as Staircase Success that’s tailored to your project needs. This way, you can have confidence that they possess the necessary expertise and flexibility to meet your specific requirements. This encompasses considerations such as materials, dimensions, architectural style, and any additional design features you desire. Opting for a customised staircase service allows you to achieve seamless integration of the staircase with the overall design of your project.


Whether you have unique spatial constraints, a specific aesthetic vision, or require functional adaptations, a supplier that offers customisation ensures that your bespoke stair becomes a centrepiece that complements your space perfectly.


Question 5: What is the estimated timeline for the project?


This is a question you need to ask, so that you can assess the supplier's ability to work within your project's timeline and align manufacture and delivery with your overall project schedule. A clear and flexible project timeline allows you to plan and manage other aspects of your project accordingly.


A reliable supplier understands the significance of timely project completion and commits to flexible and on-time delivery to ensure that your project progresses smoothly and avoids unnecessary delays.



Question 6: What is the cost breakdown for the staircase project?


Ask your staircase supplier for a cost breakdown to evaluate the affordability of the project and ensure that it aligns with your budget. Dependable staircase suppliers, such as Multi-Turn, are known for providing transparent cost breakdowns, enabling you to make informed financial decisions.


Once you've gained insights into the pricing structure, including materials, labour, and design, you can make a cost-effective choice without compromising on the quality of the staircase.


Question 7: How do you handle after-sales service and support?


The importance of this question lies in ensuring that you receive ongoing assistance and support long after the delivery of the stairs. When you work with a family business like Multi-Turn, you are not just a number, but a valued client.


You can be confident that a committed team is always available to assist you throughout your project. Whether you need help during the fitting process or afterward, there's always ongoing support to ensure the lasting success of your staircase beyond the point of delivery.




Looking for a Reliable Staircase Partner?


Choosing the right staircase supplier is the beginning of the success of your project. By working with a trusted team like Multi-Turn, you can rest assured that your staircase design will seamlessly align with your project's unique needs.


Multi-Turn offers a comprehensive staircase solution – Staircase Success. The dedicated team will guide you through every step of your staircase project, from design to manufacturing, ensuring absolute success in the staircase element of your project.


Schedule a consultation today to discuss your project requirements!

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